Avaya University Educational Transcripts for Alan H. Hays
Updated:  December 20, 2007
         
Professional Certifications Completed
Code Name * Completed on Awarded Valid until
ACAC-100 ACA - Voice Services Management Jul 20, 2005 Yes Oct 27, 2009
ACAC-200 ACA - Contact Center Management Jul 20, 2005 Yes Jul 20, 2009
ACAD-100 ACA - Design: IP Telephony Jan 27, 2007 Yes Dec 19, 2009
ACAD-101 ACA - Design: Messaging Jul 20, 2005 Yes Jul 20, 2009
ACAD-804 ACA - Design: Modular Messaging Jan 27, 2007 Yes Jul 20, 2009
ACAI-100 ACA - Implement: IP Telephony Jul 20, 2005 Yes Jul 20, 2009
ACAI-101 ACA - Implement: Messaging Jun 27, 2002 Yes Jul 20, 2009
ACAI-114 ACA - Implement: Intuity Audix Jul 20, 2005 Yes Jul 20, 2009
ACAI-115 ACA - Implement: IP Office Jun 27, 2002 Yes Jul 20, 2009
ACAI-500 ACA - Implement: Call Center Dec 13, 2007 Yes Dec 13, 2009
ACAM-100 ACA - Maintain: Enterprise IP Telephony Jul 20, 2005 Yes Jul 20, 2009
ACET-100 ACE - Technical May 17, 2005 Yes May 17, 2009
ACET-200 ACE - IP Telephony Dec 19, 2007 Yes Dec 19, 2009
ACSC-450 ACS - Voice Services Management Oct 27, 2005 Yes Oct 27, 2009
ACSD-800 ACS - Design: Messaging May 16, 2005 Yes May 16, 2007
ACSD-900 ACS - Design: IP Telephony Dec 19, 2007 Yes Dec 19, 2009
ACSI-801 ACS - Implement: Messaging May 16, 2005 Yes May 16, 2007
ACSI-901 ACS - Implement: IP Telephony Jul 20, 2005 Yes Jul 20, 2009
ACSI-906 ACS - Implement: IP Office Apr 14, 2005 Yes Apr 14, 2009
PAACD-300 PAA - Design: Session Initiation Protocol (SIP) Jan 29, 2007 Yes  
PAACI-300 PAA - Implement: Session Initiation Protocol (SIP) Sep 26, 2007 Yes  
PAACS-300 PAA - Sales: Session Initiation Protocol (SIP) Apr 28, 2005 Yes  
PAAGD-100 PA - Design: Avaya On Demand Jan 29, 2007 Yes  
PAAGI-100 PA - Implement: Avaya On Demand Jun 01, 2006 Yes  
PACRI-500 PA - Implement: Avaya Call Center  Apr 29, 2005 Yes Oct 27, 2005
PACRI-600 PA - Implement: Avaya Call Center Core Apr 29, 2005 Yes  
PACRI-700 PA - Implement: Avaya Call Center CTI Applications Apr 29, 2005 Yes May 31, 2007
PACRS-500 PA - Sales: Avaya Call Center  May 15, 2005 Yes Oct 27, 2005
PACRS-600 PA - Sales: Avaya Call Center Core May 15, 2005 Yes  
PACRS-700 PA - Sales: Avaya Call Center CTI Applications May 15, 2005 Yes Jan 31, 2006
PACRS-800 PA - Sales: one-X Portal Oct 03, 2007 Yes  
PACSD-100 PA - Design: Avaya Communication Manager - Simplex IP Telephony Jan 28, 2007 Yes  
PACSD-200 PA - Design: Avaya Communication Manager - Complex IP Telephony Dec 19, 2007 Yes  
PACSI-100 PA - Implement: Avaya Communication Manager - Simplex IP Telephony Jul 22, 2005 Yes  
PACSI-200 PA - Implement: Avaya Communication Manager - Complex IP Telephony Jul 22, 2005 Yes  
PACSS-100 PA - Sales: Avaya Communication Manager - Simplex IP Telephony Apr 27, 2005 Yes  
PACSS-200 PA - Sales: Avaya Communication Manager - Complex IP Telephony Apr 27, 2005 Yes  
PAMSD-500 PA - Design: Modular Messaging with Avaya Message Store May 17, 2005 Yes Apr 05, 2007
PAMSD-600 PA - Design: Modular Messaging with Microsoft Exchange Message Store May 11, 2005 Yes Mar 30, 2007
PAMSD-700 PA - Design: Avaya Message Networking Solution May 11, 2005 Yes  
PAMSD-800 PA - Design: Modular Messaging with IBM Lotus Domino Message Store May 11, 2005 Yes Oct 05, 2006
PAMSI-300 PA - Implement: Intuity Audix LX Multimedia Messaging Solution Apr 15, 2005 Yes  
PAMSI-500 PA - Implement: Modular Messaging with Avaya Message Store Jul 23, 2004 Yes Mar 30, 2007
PAMSI-700 PA - Implement: Avaya Message Networking Solution Apr 28, 2005 Yes  
PAMSS-200 PA - Sales: Intuity Audix Multimedia Messaging Solution Apr 21, 2005 Yes  
PAMSS-300 PA - Sales: Intuity Audix LX Multimedia Messaging Solution Apr 21, 2005 Yes  
PAMSS-500 PA - Sales: Modular Messaging with Avaya Message Store Jan 27, 2007 Yes  
PAMSS-600 PA - Sales: Modular Messaging with Microsoft Exchange Message Store Jan 27, 2007 Yes  
PAMSS-700 PA - Sales: Avaya Message Networking Solution Apr 28, 2005 Yes  
PAMSS-800 PA - Sales: Modular Messaging with IBM Lotus Domino Message Store Jan 27, 2007 Yes  
PASMI-100 PA - Implement: Avaya IP Office Core Apr 18, 2005 Yes  
PASMI-101 PA - Implement: IP Office Standard Edition Oct 24, 2007 Yes  
PASMI-102 PA - Implement: IP Office Professional Edition Oct 25, 2007 Yes  
PASMI-200 PA - Implement: Avaya IP Office CCC Oct 25, 2007 Yes  
PASMS-100 PA - Sales: Avaya IP Office Core Apr 21, 2005 Yes  
PASMS-101 PA - Sales: IP Office Standard Edition Oct 03, 2007 Yes  
PASMS-102 PA - Sales: IP Office Professional Edition Oct 03, 2007 Yes  
PASMS-200 PA - Sales: Avaya IP Office CCC Oct 24, 2007 Yes  
*ACE = Avaya Certified Expert; ACS = Avaya Certified Specialist; ACA = Avaya Certified Associate; PA = Product Authorization; PAA = Product Authorization Apendix    
Learning Activities Completed    
Course Number Course Description Completed on Pass
132-S-100.1_R Communication Networking Associate Exam (US Candidates Only) (Retired) Jun 28, 2002 Yes
132-S-100.3_R Communication Networking Associate Exam (US Candidates Only) (Retired) Jul 18, 2005 Yes
132-S-200.1 Specialist – Communication Design Core Exam May 28, 2004 Yes
132-S-300.1 Specialist – Communication Implementation Core Exam May 28, 2004 Yes
132-S-450.1 Specialist – Voice Services Management Exam Jul 18, 2005 Yes
132-S-800.1 Specialist – Messaging Design Elective Exam May 12, 2005 Yes
132-S-801.1 Specialist – Messaging Implementation Elective Exam May 12, 2005 Yes
132-S-900.5 Specialist - IP Telephony Design Elective Exam Dec 14, 2007 Yes
132-S-901.1_R Specialist – IP Telephony Implementation Elective Exam (Retired) Jul 18, 2005 Yes
132-S-906.1_R Specialist – IP Office Implementation Elective Exam (Retired) Mar 28, 2005 Yes
ASC100T01_R Avaya Certified Associate - Communication Networking Practice Test (Retired) Jun 04, 2002 Yes
ASC100T01_R Avaya Certified Associate - Communication Networking Practice Test (Retired) Jun 27, 2002 Yes
AVA00029AEN_R Avaya Modular Messaging Implementation Overview (Assessment) (Retired) Nov 13, 2003 Yes
AVA00029WEN_R3 Avaya Modular Messaging Implementation Overview (Retired) Nov 13, 2003 Yes
AVA00030AEN Avaya Modular Messaging R1.1 for End Users (Assessment) Jan 10, 2004 Yes
AVA00030WEN Avaya Modular Messaging R1.1 for End Users Jan 10, 2004 Yes
AVA00031AEN_R Hands on Avaya Modular Messaging 2.0 for Implement (Assessment) (Retired) Mar 25, 2004 Yes
AVA00031H00_R3-0048 Hands on Avaya Modular Messaging 2.0 for Implement (Retired) Mar 25, 2004 Yes
AVA00032AEN_R Avaya Modular Messaging for System Adminstration (Assessment) (Retired) Mar 23, 2004 Yes
AVA00032WEN_R3 Avaya Modular Messaging R1.1 for System Administration (Retired) Mar 23, 2004 Yes
AVA00033AEN_R Avaya Message Networking Planning and Implementation (Retired) Apr 28, 2005 Yes
AVA00033WEN_R3 Avaya Message Networking Planning and Implementation (Retired) Apr 28, 2005 Yes
AVA00034AEN_R Overview - Avaya Message Networking for Sales and Technical (Assessment) (Retired) Apr 28, 2005 Yes
AVA00034WEN_R3 Overview - Avaya Message Networking for Sales and Technical (Retired) Apr 28, 2005 Yes
AVA00035AEN_R Avaya Message Networking for Installation and Configuration (Assessment) (Retired) Apr 28, 2005 Yes
AVA00035WEN_R2 Avaya Message Networking for Installation and Configuration (Retired) Apr 28, 2005 Yes
AVA00041AEN_R Avaya Message Networking Administration and Maintenance (Assessment) (Retired) Apr 28, 2005 Yes
AVA00041WEN_R2 Avaya Message Networking Administration and Maintenance (Retired) Apr 28, 2005 Yes
AVA00052AEN_R Avaya Modular Messaging for Sales (Assessment) (Retired) Apr 05, 2004 Yes
AVA00052WEN_R3 Avaya Modular Messaging for Sales (Retired) Apr 04, 2004 Yes
AVA00136AEN IP Office Core Hardware and Applications Overview (Assessment) Apr 14, 2005 Yes
AVA00136AEN IP Office Core Hardware and Applications Overview (Assessment) May 07, 2003 Yes
AVA00136WEN IP Office Core Hardware and Applications Overview Oct 03, 2007 Yes
AVA00138AEN IP Office Data Components (Assessment) Apr 14, 2005 Yes
AVA00138WEN IP Office Data Components Apr 14, 2005 Yes
AVA00139AEN IP Office Voice Mail Applications Overview (Assessment) Apr 14, 2005 Yes
AVA00139WEN IP Office Voice Mail Applications Overview Apr 14, 2005 Yes
AVA00140AEN_R IP Office Implementation Workshop (Assessment) (Retired) Apr 14, 2005 Yes
AVA00249WEN_R Selling Avaya Active Telephony (Retired) May 14, 2005 Yes
AVA00250AEN_R Configuring and Supporting Avaya™ Active Telephony (Assessment) (Retired) Apr 21, 2005 Yes
AVA00272AEN_R Review Design and Plan Implementation for S8300B/S8500B Solutions (Assessment) (Retired) Apr 23, 2005 Yes
AVA00273AEN Install and Initialize S8300B Media Server Solutions (Assessment) Apr 23, 2005 Yes
AVA00275AEN Install and Initialize S8500B Media Server Solutions (Assessment) Apr 23, 2005 Yes
AVA00279AEN_R Communication Manager - Configuring Basic Features (Assessment) (Retired) May 24, 2005 Yes
AVA00286AEN_R Review Design and Plan Implementation for Complex Solutions (Assessment) (Retired) Feb 10, 2006 Yes
AVA00287AEN Install and Initialize S8700 Series Media Server Solutions (Assessment) Feb 10, 2006 Yes
AVA00290AEN_R Communication Manager - Networking (Assessment) (Retired) Feb 10, 2006 Yes
AVA00291AEN_R Communication Manager - Configuring IP for Implement (Assessment) (Retired) Apr 23, 2005 Yes
AVA00296AEN IP Telephony for Implement Curriculum Assessment May 16, 2005 Yes
AVA00308AEN_R Avaya Message Networking R1.0 - R1.1 Delta (Assessment) (Retired) Apr 28, 2005 Yes
AVA00308WEN_R Avaya Message Networking R1.0 - R1.1 Delta (Retired) Apr 28, 2005 Yes
AVA00312AEN1 Avaya IP Messaging Portfolio Overview (Sales Assessment) Jan 26, 2007 Yes
AVA00324AEN Design Principles - Evaluating Customer Requirements (Assessment) Feb 17, 2006 Yes
AVA00397AEN_R Avaya Call Center Implementation Workshop (Assessment) (Retired) Apr 20, 2005 Yes
AVA00398AEN Avaya Call Management System Administration (Assessment) Apr 20, 2005 Yes
AVA00400AEN Avaya CMS Maintenance and Troubleshooting (Assessment) Apr 21, 2005 Yes
AVA00406AEN_R IP Office Technical Curriculum Level Assessment (Retired) Apr 18, 2005 Yes
AVA00406AEN_R IP Office Technical Curriculum Level Assessment (Retired) Jan 13, 2007 Yes
AVA00415AEN_R Avaya Create / Validate Messaging 2.0 Designs (Assessment) (Retired) May 11, 2005 Yes
AVA00415WEN_R2 Avaya Create / Validate Messaging 2.0 Designs (Retired) May 11, 2005 Yes
AVA00436AEN_R Avaya Modular Messaging Caller Applications (Assessment) (Retired) Mar 25, 2004 Yes
AVA00440WEN Avaya Modular Messaging 1.1: Software Solutions for System Administration Apr 05, 2004 Yes
AVA00441AEN Avaya Converged Solutions Core Curriculum-Level Assessment Sep 08, 2004 Yes
AVA00449AEN_R IP Telephony S8300/S8500 Design Curriculum Assessment (Retired) Jan 26, 2007 Yes
AVA00461AEN_R Avaya CMS Installation and Maintenance (Assessment) (Retired) Apr 21, 2005 Yes
AVA00462AEN_R Call Center Curriculum Assessment (Retired) Apr 20, 2005 Yes
AVA00481AEN Introduction to Session Initiation Protocol (SIP) - Assessment Apr 28, 2005 Yes
AVA00481WEN Introduction to Session Initiation Protocol (SIP) Apr 28, 2005 Yes
AVA00484AEN IP Office Advanced Applications Workshop (Assessment) Apr 14, 2005 Yes
AVA00495AEN1_R Avaya Message Networking R2.0 Delta Design Assessment (Retired) May 11, 2005 Yes
AVA00495AEN2_R Avaya Message Networking R2.0 Delta Implement, Maintain, and Administer Assessment (Retired) Apr 28, 2005 Yes
AVA00495WEN_R Avaya Message Networking 2.0 Release (Retired) Apr 28, 2005 Yes
AVA00496AEN Selling IP Telephony – Curriculum Level Assessment Apr 27, 2005 Yes
AVA00533AEN Customer Interaction Suite Overview (Assessment) May 13, 2005 Yes
AVA00534AEN Selling Customer Interaction Suite (Assessment) May 13, 2005 Yes
AVA00545AEN_R IP Telephony Implementation Practice Test (Retired) Jul 15, 2005 Yes
AVA00552AEN1_R Avaya Modular Messaging Delta 1.1 to 2.0 for Design (Assessment ) (Retired) May 11, 2005 Yes
AVA00552AEN2_R Avaya Modular Messaging Delta 1.1 to 2.0 for Implementation and Maintain (Assessment) (Retired) Apr 14, 2005 Yes
AVA00552WEN_R2 Modular Messaging Delta 1.1 to 2.0 (Retired) Apr 13, 2005 Yes
AVA00566AEN Selling Avaya Business Advocate for Communication Manager (Assessment) May 13, 2005 Yes
AVA00569AEN Avaya Modular Messaging 3.0 Caller Applications (Assessment) Apr 15, 2005 Yes
AVA00581AEN_R Implement and Maintain Contact Center Express 2.0 Training and Assessment (retired) Apr 29, 2005 Yes
AVA00591AEN Troubleshoot & Maintain Communication Manager-based Situations (Assessment) Feb 10, 2006 Yes
AVA00618AEN Selling Avaya Contact Center Express (Assessment) May 13, 2005 Yes
AVA00624AEN Avaya Modular Messaging 3.1 Technical Overview (Assessment) Apr 15, 2005 Yes
AVA00625AEN_R Avaya Modular Messaging Administration (Assessment) (Retired) Apr 15, 2005 Yes
AVA00625WEN_R Avaya Modular Messaging Administration (Retired) Apr 06, 2006 Yes
AVA00642AEN Integrated Management Overview (Assessment) May 23, 2005 Yes
AVA00642WEN Avaya Integrated Management Overview May 23, 2005 Yes
AVA00650AEN SIP Enablement Services Implementation (Assessment) Sep 26, 2007 Yes
AVA00673AEN_R Midyear 2005 Launch: Implementation Highlights (Assessment) (Retired) Jul 22, 2005 Yes
AVA00673WEN_R2 Midyear 2005 Launch: Implementation Highlights (Retired) Jul 21, 2005 Yes
AVA00674AEN_R Midyear 2005 Launch: Branch Gateways Implementation (Assessment) (Retired) Jul 22, 2005 Yes
AVA00674WEN_R Midyear 2005 Launch: Branch Gateways Implementation (Retired) Jul 21, 2005 Yes
AVA00676AEN IP Telephony Maintain Curriculum Assessment Jul 20, 2005 Yes
AVA00686AEN Voice Services Management Curriculum Assessment Apr 18, 2005 Yes
AVA00687AEN Contact Center Management Curriculum Assessment Apr 21, 2005 Yes
AVA00689AEN Midyear 2005 Launch - Design Knowledge Transfer (Assessment) Feb 17, 2006 Yes
AVA00744AEN Avaya Call Center - Curriculum Assessment  Nov 28, 2005 Yes
AVA00770AEN Avaya Create/Validate Messaging 3.0 Designs (Assessment) Jan 26, 2007 Yes
AVA00839AEN IP Telephony for Implement Curriculum Level Assessment Sep 27, 2007 Yes
AVA00891AEN Avaya IP Telephony Launch Implementation Highlights, 2QFY07 (Assessment) Sep 27, 2007 Yes
AVA00894AEN Advanced IP Telephony Design Workshop (Assessment) Dec 14, 2007 Yes
AVA00894H00-0020 Advanced IP Telephony Design Workshop  Dec 14, 2007 Yes
AVA00898AEN IP Telephony Design Curriculum Level Assessment Sep 18, 2007 Yes
AVA00905AEN IP Office System Status Application (Assessment) Oct 24, 2007 Yes
AVA00912AEN one-X Portal 1.0 Sales & Product Overview (Assessment) Oct 03, 2007 Yes
AVA00920AEN IP Office Standard Edition Implementation Workshop (Assessment) Oct 24, 2007 Yes
AVA00947AEN IP Office Sales (Assessment) Oct 03, 2007 Yes
AVA00948AEN IP Office Professional Edition Curriculum Level Assessment Oct 25, 2007 Yes
AVA00977AEN ACS Design Practice Test Dec 12, 2007 Yes
BSP019W2 INTUITY AUDIX 5.1/LX Sales Training Apr 22, 2005 Yes
BSP019W2A INTUITY AUDIX 5.1/LX Sales Training Assessment Apr 21, 2005 Yes
BSP161A_R IP Office Sales (Assessment) (Retired) Apr 21, 2005 Yes
BSP162A IP Office Customer Service Sales (CCC Sales) - Assessment Apr 23, 2005 Yes
BTC113H CentreVu* CMS With DEFINITY* ECS G3 and EAS (EXPERT AGENT SELECTION) Aug 21, 1997 Yes
BTC120H_R DEFINITY* ECS System Administration - Basic Apr 13, 1995 Yes
BTC123H DEFINITY* ECS G3 ARS Administration (Retired) Aug 28, 1997 Yes
BTC124H_R Generic 3 Expert Agent Selection (EAS) DEFINITY* ECS Administration (Retired) Jul 23, 1997 Yes
BTC125H CentreVu* Supervisor for Split Supervisors Sep 15, 1997 Yes
BTC202H_R CentreVu* Report Designer (Retired) Sep 17, 1997 Yes
BTC273W2A_R Avaya MultiVantage™ Software Administration for Technical Associates (Assessment) (Retired) Aug 25, 2002 Yes
BTC273W2A_R Avaya MultiVantage™ Software Administration for Technical Associates (Assessment) (Retired) Sep 15, 2003 Yes
BTC300H_R Avaya MultiVantage™ Software Administration for Upgrades (Reitred) Jul 09, 1997 Yes
BTE221H2A_R Avaya Communication Manager Basic Administration (Assessment) (Retired) Jul 09, 2003 Yes
BTP510M_R Octel* 100 Basic Administration (Retired) Jun 05, 2001 Yes
BTP510M_R Octel* 100 Basic Administration (Retired) Aug 25, 2002 Yes
BTT081H2_R-562039 IP Office Voicemail Pro (Retired) Jun 05, 2002 Yes
BTT153W2A_R Avaya MultiVantage™ Solutions Overview (Assessment)(Retired) Aug 25, 2002 Yes
BTT154W2A_R Voice Terminal and Attendant Console Installation (Assessment) (Retired) Sep 16, 2003 Yes
BTT155W2A_R Media Gateways, Cabinets, Chassis, and Circuit Pack Installation (Assessment) (Retired) Aug 25, 2002 Yes
BTT155W2A_R Media Gateways, Cabinets, Chassis, and Circuit Pack Installation (Assessment) (Retired) Sep 15, 2003 Yes
BTT157W2A_R Avaya MultiVantage Maintenance Strategy and Procedures (Assessment) (Retired) Aug 25, 2002 Yes
BTT157W2A_R Avaya MultiVantage Maintenance Strategy and Procedures (Assessment) (Retired) Sep 15, 2003 Yes
BTT158W2A_R Avaya™ S8100 Media Server Configurations, Installation, Initialization and Maintenance (Assessment)(Retired) Sep 11, 2003 Yes
BTT165W2A DEFINITY® Server R Configurations, Installation, Initialization, and Maintenance (Assessment) Nov 28, 2005 Yes
BTT168W2A_R Introduction to Avaya™ S8700 Media Server Configurations Installation, Initialization, and Maintenance (Assessment) (Retired) Sep 15, 2003 Yes
BTT182R2_R Introduction to Avaya MultiVantage™ New Features and Solutions(Retired) Apr 24, 2002 Yes
BTT182R2_R-563060 Introduction to Avaya MultiVantage™ New Features and Solutions(Retired) May 06, 2002 Yes
BTT183H2A INTUITY AUDIX LX Installation, Maintenance, and Troubleshooting (Assessment) Apr 15, 2005 Yes
BTT185W2_R Remote Feature Activation (RFA) for Avaya MultiVantage Solutions (Retired) Oct 27, 2004 Yes
BTT214H_R DEFINITY* ECS Networking Installation and Maintenance For ETN/DCS/QSIG (Retired) Aug 23, 2001 Yes
BTT216H_R DEFINITY* ECS Release 10 r Installation and Maintenance (Retired) Mar 01, 2001 Yes
BTT238B DEFINITY* Wireless Business System Installation and Maintenance  Apr 02, 2001 Yes
BTT250H_R DEFINITY* ECS R9 csi and si Installation and Maintenance (Retired) Jan 11, 2001 Yes
BTT271I2_R Basic MERLIN MAGIX** IS Installation and Maintenance (Retired) Apr 02, 2001 Yes
BTT293W2_R IP Office Core Applications and Hardware Overview (Retired) Apr 23, 2002 Yes
BTT294H2_R-562274 IP Office Core Implementation Workshop (Retired) Jun 07, 2002 Yes
BTT295W2A Introduction to IP Office Compact Contact Center (Assessment) Apr 20, 2005 Yes
BTT296H2A IP Office Compact Contact Center Implementation Workshop (Assessment) Apr 21, 2005 Yes
BTT538M_R Octel* 100 Basic Installation and Maintenance (Retired) May 07, 2003 Yes
BTT543B2_R Data Modules and Modems (Retired) Apr 04, 2001 Yes
BTT645H2_R DEFINITY* ECS IP Solutions R9 with R300 Installation and Maintenance (Retired) May 17, 2001 Yes
WB17.0 Introduction to Networking (WestNet) Jun 08, 2002 Yes
WB67.0 Internetworking Devices (WestNet) May 07, 2003 Yes